Faithful Friends Pet Crematory Inc.

Effective Date: October 14, 2026

Important Notice Regarding Text Messaging Data

Faithful Friends Pet Crematory Inc. (“Faithful Friends,” “we,” “us,” or “our”) does not sell or share mobile numbers, SMS opt-in information, or consent records with third parties or affiliates for their marketing or promotional purposes. We use this information to provide the communications you have requested and to manage your messaging preferences.

1. Information We Collect

We may collect information when you visit our website, contact us, request information, arrange an appointment, or use our pet cremation, memorial, and keepsake services.

Personal Information

• Your name, telephone number, email address, and postal address when you provide them.
• Information about your pet and the services or memorial products you request.
• Order, billing, and payment-related information where needed to complete a transaction.
• Your communication preferences and records of consent or opt-out requests.

Technical Information

• IP address, browser type, device information, and similar technical details.
• Pages visited, interactions with the website, and information collected through cookies or similar technologies.

Customer Communications

• Contact form messages, telephone or email inquiries, and service requests.
• Appointment arrangements, service history, preferences, and feedback.

Our contact form currently asks for your full name, telephone number, and a short message. Its SMS consent checkbox is optional. Please provide only the information needed for your inquiry.

2. How We Use Your Information

We use information as appropriate to:

• Respond to inquiries and provide the services or products you request.
• Coordinate appointments, service arrangements, orders, and payments.
• Send service-related updates and provide customer support.
• Manage communication preferences and consent.
• Maintain and improve our website, protect against misuse, and support security.
• Keep necessary business records and meet applicable legal obligations.

The consent collected through our contact form is for non-marketing text messages. Promotional communications, if offered, require any separate consent required by applicable law.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

When you expressly opt in, you may receive texts about your inquiry or requested services, including appointment confirmations, reminders, scheduling changes, service arrangements, and customer support. Message frequency varies with your interactions and appointments. Consent to text messages is not a condition of purchasing services. See our Terms of Service for additional messaging terms.

Opt-In & Consent

• We send program messages to people who have provided the applicable consent.
• Consent and communication preferences are used to administer the program and respond to opt-out requests.
• Our program is intended to follow applicable messaging laws and requirements, including the Telephone Consumer Protection Act.

Opt-Out Instructions

Reply STOP to the sending number to opt out. You may receive a final confirmation of your request. Further program messages will stop unless you opt in again. You can also contact us using the details below for help with your preferences.

Help, Frequency & Carrier Information

• Reply HELP for assistance, call (607) 263-2363, or email nanjohnston@faithfulfriendsofmorris.com.
• Support is available during regular office hours.
• Message and data rates may apply according to your wireless plan.
• Carriers are not liable for delayed or undelivered messages. Carrier and device availability may vary.

SMS Data Protection

Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. We may provide the minimum necessary information to messaging providers, aggregators, or support providers solely to deliver and administer the messages you requested. These limited operational disclosures do not authorize those providers to use your consent information for their own marketing.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may disclose information in the following circumstances:

• Service providers: providers assisting with website hosting, communications, scheduling, payments, or other business operations, to the extent needed to perform those services.
• Legal obligations and protection: when required by applicable law or legal process, or where reasonably necessary to protect rights, safety, security, or property.
• Business transfers: as part of a merger, acquisition, or asset transfer, subject to applicable law and appropriate protection of personal information.

SMS opt-in data and consent remain subject to the restrictions in Section 3 and are not disclosed for third-party marketing. Operational access to that information is limited to providers supporting the text messaging service.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, or disclosure. No website, network transmission, or storage system can be guaranteed completely secure.

Information is retained as reasonably needed to provide services, maintain business and consent records, address disputes, and meet applicable legal requirements. You may contact us with questions or requests regarding your information.

6. Cookies & Tracking Technologies

Our website and its service providers may use cookies and similar technologies to support site functions, remember preferences, understand traffic, and improve the visitor experience. Embedded features, such as maps, may also involve third-party technologies.

You can manage cookies through your browser settings and any cookie choices presented on the Site. Restricting cookies may affect some features. Third-party websites and services apply their own privacy and cookie policies.

7. Your Rights & Choices

Depending on your location and applicable law, you may be entitled to request access to, correction of, or deletion of personal information, obtain information about its use, or withdraw consent for future processing. Some information may need to be retained for legal, recordkeeping, or service-related reasons.

• Reply STOP to opt out of SMS messages.
• Use an unsubscribe link in any marketing email, if offered, or contact us directly.
• Contact us to update your details or request help with your communication preferences.
• Where applicable, you may raise a concern with the relevant privacy authority.

Use the contact details in Section 10 to make a request. We may need to verify your identity before acting on it.

8. Third-Party Links

The Site includes links or embedded services from other providers, such as maps, reviews, and social media. We do not control those providers’ information practices. Please read their privacy policies when using their services. This policy describes information handled by Faithful Friends.

9. Changes to This Privacy Policy

We may update this policy as our practices, technology, or legal obligations change. The current version will appear on this page with its effective date. We will provide additional notice or request consent where required by applicable law.

10. Contact Us

For questions about this Privacy Policy, your information, or your communication preferences, contact:

Faithful Friends Pet Crematory Inc.
1977 NY-23, Morris, NY 13808
Phone: (607) 263-2363
Email: nanjohnston@faithfulfriendsofmorris.com
Website: faithfulfriendsofmorris.com
Office hours: Monday–Friday, 9:00 AM–3:00 PM. Weekend appointments are subject to availability.

This policy explains our information practices. Where the law requires consent, we request it separately. It does not replace a written authorization, order, or service agreement for pet cremation, memorial products, or other services.

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